At Pavilion99, privacy is something we take seriously. Every piece of information you entrust to us is protected with bank-grade encryption technology and managed under strict policies, all for the security of our Malaysian members.
Pavilion99 builds robust layers of protection to ensure every Malaysian member's personal data remains secure at all times.
All data transmitted between your device and Pavilion99's servers is encrypted using 256-bit SSL technology — the same standard used by Malaysia's leading banking institutions such as Maybank and CIMB. This means your login credentials, payment details, and personal data cannot be read by any third party during transmission.
Data stored on Pavilion99's servers is protected by database-level encryption, strict access controls, and real-time threat monitoring systems. Only personnel with specific authorisation may access member data, and all access is logged for audit purposes. Our servers are housed in data centres that meet the highest physical and digital security standards.
Pavilion99 believes your personal data belongs to you. As a member, you have the right to access the data we hold about you, request corrections if there are any errors, restrict how we use your data, and request deletion under certain circumstances. All such requests can be made by emailing support@pavilion99.best.
Pavilion99 never sells, rents, or shares members' personal data with any third party for marketing or commercial purposes without your explicit consent. Data is shared only with service providers that genuinely need it to operate the platform — such as payment providers processing your Touch 'n Go, GrabPay, and FPX transactions — and only to the extent strictly necessary.
Pavilion99's privacy policies and infrastructure are reviewed on a regular basis by qualified independent security auditors. This process ensures that our data protection measures remain aligned with the latest developments in cybersecurity threats and industry best practices. Audit findings are used to drive continuous improvements to our data protection systems.
Pavilion99 operates within the applicable data protection legal framework and is committed to meeting all relevant personal data protection requirements. This includes setting reasonable data retention periods, providing clear notice of how data is used, and ensuring all data processing has a valid legal basis.
This Privacy Policy explains how Pavilion99 collects, uses, stores, and protects your personal information. By registering for or using Pavilion99's services, you agree to the terms set out in this policy. Please read this document carefully in its entirety – it is your complete guide to your privacy rights as a Pavilion99 member.
Pavilion99 ("we", "the platform", or "Pavilion99") operates an online entertainment platform providing live casino, slots, baccarat, blackjack, poker, Sports Betting, and e-sports services to registered members. As a platform serving users in Malaysia, we take our data protection responsibilities seriously.
This Privacy Policy applies to all personal information we collect through the Pavilion99 website, mobile application (where available), and all interactions you have with our platform, including customer support services. It also applies to information we collect when you contact us via email, chat, or phone.
Important: This Privacy Policy should be read together with Terms & Conditions and page Responsible Gambling Pavilion99. Together, these three documents form the complete agreement between you and Pavilion99.
Pavilion99 collects various types of personal information depending on how you interact with our platform. The following are the data categories we may collect:
| Data Category | Examples of Information | How It Is Collected |
|---|---|---|
| Identity Information | Full name, MyKad number, date of birth, nationality | Account registration, KYC verification |
| Contact Information | Malaysian phone number, email address, residential address | Account registration, profile updates |
| Financial Information | Bank account numbers, e-wallet information (Touch 'n Go, GrabPay, Boost), transaction history in MYR | Deposit & withdrawal process |
| Gaming Activity Data | Betting history, games played, total wins/losses, session duration | Automatic activity during gameplay |
| Technical Data | IP address, device type, operating system, web browser, screen resolution | Automatic upon accessing the platform |
| Communications Data | Support chat records, emails sent, and service tickets | Interactions with the support team |
We only collect data that is strictly necessary for the stated purposes and do not gather excessive or irrelevant information. Should you choose not to provide certain information, this may limit your ability to use some features of the Pavilion99 platform.
Pavilion99 uses your personal data solely for the following purposes:
Pavilion99 does not use your data for third-party targeted advertising or sell it for marketing purposes. Any promotional communications from Pavilion99 relate directly to our own services and can be opted out of at any time.
Pavilion99 does not sell or rent your personal data to any third party. In limited circumstances, we may share necessary information with the following categories of third parties, and only to the extent genuinely required:
Contractual Guarantees: All third parties we engage are bound by strict confidentiality and data protection agreements. They are not permitted to use your data for their own purposes and must follow Pavilion99's instructions in all data processing activities.
Pavilion99 implements multiple layers of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, modification, or destruction:
That said, we want to remind you that no security system can guarantee 100% protection under all circumstances. You also play an important role in keeping your account secure — do not share your password, and ensure that any device you use to access Pavilion99 is always up to date and free from malware.
Pavilion99 uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and analyse platform usage. The following are the types of cookies we use:
Essential cookies are required for the core functions of the Pavilion99 platform, such as login authentication, session management, and security. Without these cookies, the platform cannot function properly. Other cookies can be managed through your web browser settings, though this may affect your experience on Pavilion99.
In addition to cookies, Pavilion99 also uses pixels and similar tracking technologies to understand platform performance and identify technical issues. All analytics data is processed in aggregate and is not used to directly identify any individual.
As a Pavilion99 member in Malaysia, you have the following rights regarding your personal data:
You have the right to request a copy of all personal data Pavilion99 holds about you. We will provide this information in a readable format within 30 days of receiving your request.
If you find that the data we hold about you is inaccurate or incomplete, you have the right to request a correction. You may also update basic information such as your phone number and email address directly through your Pavilion99 account profile settings.
Under certain circumstances, you have the right to request the deletion of your personal data. Please note that some data may need to be retained to fulfil legal obligations such as AML requirements, even after your account has been closed.
You may request that Pavilion99 restrict how we process your data under certain circumstances — for example, while you are verifying the accuracy of your data or disputing the legal basis of our processing.
You have the right to receive the personal data you have provided to us in a structured, machine-readable format, and to transfer it to another data controller if you choose.
You have the right to object to the processing of your personal data for specific purposes, such as marketing communications. To stop receiving promotional emails from Pavilion99, you can use the unsubscribe link in any of our emails or contact our support team directly.
To exercise any of the rights above, please contact Pavilion99 at support@pavilion99.best stating the right you wish to exercise and providing sufficient information for us to verify your identity. We will respond within 30 days of receiving your request.
Pavilion99 only retains your personal data for as long as is necessary to fulfil the purpose for which it was collected, or for as long as required by law. Our data retention guidelines are as follows:
When data is no longer needed and there is no legal obligation to retain it, Pavilion99 will delete or anonymise it securely so that it can no longer be linked back to your identity.
The Pavilion99 platform may contain links to third-party services such as game providers or payment processors that operate under their own privacy policies. Pavilion99 is not responsible for the privacy practices of those third-party services.
When you use Malaysian payment services such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX to deposit or withdraw funds on Pavilion99, you are also subject to those providers' privacy policies for the portions of the transaction they handle. We encourage you to read the privacy policy of every service you use.
Pavilion99 only shares the minimum information necessary with these service providers and does not grant access to data beyond what is required for the relevant service.
Pavilion99 is an adult entertainment platform intended solely for individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18.
If we discover that personal data belonging to a minor has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the account in question. If you believe a minor has registered at Pavilion99, please contact us immediately at support@pavilion99.best.
Parental Controls: If you are concerned about platform use by younger family members, Pavilion99 provides information and resources on access controls and responsible gaming on our Responsible Gambling page.
Pavilion99 reserves the right to update or amend this Privacy Policy from time to time in line with platform developments, changes in law, or improvements to our privacy practices. Any changes will be published on this page with a clear effective date.
For significant changes, Pavilion99 will make reasonable efforts to notify members via in-platform notifications or email to the address you registered with. That said, it remains your responsibility as a member to review this Privacy Policy page periodically so you are always aware of the latest applicable terms.
Continued use of the Pavilion99 platform after any changes are published will be considered acceptance of the updated Privacy Policy. If you do not agree with the changes made, you have the right to close your account and request data deletion in accordance with the procedure set out in Section 7 above.
For any enquiries, concerns, or requests relating to this Privacy Policy or your personal data, please contact the Pavilion99 Privacy Team through the following channels:
Our Bahasa Melayu-speaking team will respond to privacy enquiries within 2 business days. For formal requests such as data access, correction, or deletion, please provide sufficient information for us to verify your identity securely before any action is taken.
We built every aspect of the Pavilion99 platform with privacy as a priority – not an afterthought. If you have any questions about how we handle your data, our support team is available in Bahasa Melayu 24/7.
Many Malaysian players on online entertainment platforms do not realise how important the privacy policy of their chosen platform truly is. When you register on any platform, you hand over highly sensitive personal information — your full name, MyKad number, phone number, and your bank account or e-wallet details. If this information falls into the wrong hands, it can be exploited for a range of criminal activities, including identity fraud and financial scams.
This is where Pavilion99 stands apart from many platforms operating in Malaysia. We not only maintain a comprehensive privacy policy in Bahasa Melayu that you can read and understand — we also put every technical measure stated in that policy into actual practice, not just words on paper. This includes the same 256-bit SSL encryption used by Maybank and CIMB, a round-the-clock active intrusion detection system, and strict internal access control procedures.
There is one thing Pavilion99 wants every Malaysian player to know: when you make a deposit using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, your financial account details are never stored directly by Pavilion99. All transactions are processed through a secure payment gateway, and Pavilion99 receives only a confirmation that the payment was successful — not your account details or e-wallet password. This is an additional layer of protection we have deliberately built in for your security.
Pavilion99 also wants to be upfront about something that few platforms discuss honestly: we use your gameplay activity data in part to detect signs of problem gambling. This is not about surveillance or control – it reflects our genuine commitment to social responsibility as a platform operating in an industry that can significantly impact players' lives when not managed with care. If our systems flag a concerning pattern – such as a sharp increase in deposit amounts or unusually long gaming sessions – our team may reach out to you proactively to check that you're doing okay. This is a Pavilion99 commitment, not merely a licensing requirement.
For players who may be concerned about privacy in relation to their gaming activity records, Pavilion99 wants to be clear: we do not share your gaming history or betting activity with any third party except where required by law in the context of a legitimate financial crime investigation. Your VIP status, your wins and losses, and your favourite games — all of this remains personal information fully protected by Pavilion99.
Pavilion99 is fully committed to protecting every member's privacy. All personal information and financial details you provide are securely stored using 256-bit SSL encryption. Your data will never be shared, sold, or lent to any third party without your explicit consent, except where required by law. You have the right to request access, correction, or deletion of your data at any time by contacting support@pavilion99.best. By using the Pavilion99 platform, you agree to this Privacy Policy and Terms & Conditions page.